GLOBAL FLEET & TRADE · HANDBOOK

Telegraph Office, Tickets and Help

The Telegraph Office is the direct in-game support channel. A useful ticket describes a reproducible sequence and contains no secret credentials.

Telegraph Office, Tickets and Help in Global Fleet & Trade
Telegraph Office, Tickets and Help: player functions, connections and safe operation.

At a Glance

  • One ticket should cover one clearly defined problem.
  • Time, page and visible message accelerate investigation.
  • Passwords, 2FA codes and recovery codes never belong in a ticket.

Create a ticket

  1. Open Telegraph Office – Ticket.
  2. Choose the closest category.
  3. Write a short subject naming the affected area.
  4. Describe every click in order.
  5. State expected and actual result plus time.
  6. Attach only safe screenshots and submit once.

Useful error description

Example: “On 3 August at about 14:30 in the Hamburg office, I bought 5 t of wood. A confirmation appeared but the warehouse did not change; a log entry exists.” This can be investigated. “It does not work” cannot.

Before submitting

Refresh once, verify active port and status, and read the relevant wiki article. Do not repeat a paid action only as a test. If security is involved, change your password and secure 2FA first.